It is important that you read the following booking conditions carefully as they set out our respective rights and obligations. Together with our pricing information and any specific information relating to special offers or late booking offers, they form the basis of your contract with »Lejbl d.o.o., travel agency«, further also addressed as »LABEL«.
»Label« Outdoor sport specialist is a brand name of »Lejbl d.o.o.« a local tour operator company, registered in the Republic of Slovenia since 2006.
Lejbl company, travel agency license is issued by »Chambre of commerce and industry of Slovenia« as an official license for travel agency & tour operating:
No.10625/1- official license for organizing day trips, travel packages, and other tour packages. No.10625/2- official license for selling day trips, travel packages, and other tour packages.
Full company address:
Lejbl d.o.o. , travel agency
Vodovodna cesta 99,
1000 Ljubljana Slovenia
Tax No.: SI 99807106
Register No: 2229064000
These instructions and terms and conditions of booking are an integral part of the Contract, i.e. voucher concluded between Lejbl d.o.o.(=Label travel agency) and customers which book via Label.
We arrange bookings of properties as agents of the owners of such properties, with whom you will have a contract and sports activities, sports programmes, equipment hire where Label is the organizer or appears as an agent.
Each participant must agree to these terms and conditions in their entirety in order to participate in any Lejbl d.o.o. holidays.
A non-refundable deposit of 30% of the cost of your tour, plus the full cost of any optional extras. The remaining balance for your holiday tour will be due 75 days before the tour start date.
If your tour begins in less than 75 days the full balance will be payable now to secure your place on the tour.
Lejbl d.o.o. will send a detailed itinerary, invoice and pre-departure package that includes “what to bring” packing list upon receipt of The Participant’s deposit. Prices quoted are based on “twin share” traveling and land costs in effect at the time of printing. Prices are subject to change without notice.
Once the deposit has been received, we will send a final invoice. The outstanding balance of the trip is due 75 days prior to the departure date.
This balance will automatically be charged to your credit card unless other arrangements have been made. For reservations made within 75 days of the tour’s departure, final payment is due at time of booking.
If the full payment is not received within 75 days prior to departure, Lejbl d.o.o. reserves the right to treat The Participant’s booking as canceled.
Payment must be in Euros and can be made by debit or credit card (Visa, Master Card) or via bank transfer. We do not accept cash. A 7% fee will be added to the reservation if you choose to refund payment and recharge a different credit card.
Prices on LABEL website are displayed in Euro per person, are based on double occupancy, and include all taxes.
Please note that dates, itineraries, and prices are indicative only and you must contact us for the up to date price of the arrangements you are seeking to book.
Travelers who wish to have their own room will be charged a single supplement. The supplement varies depending on a tour and will be calculated at the time of inquiry.
A given price quote is valid for 14 days and is then subject to repricing. All prices and quotes are subject to verification by a Lejbl d.o.o. booking manager.
There is no price reduction offered for arriving late or departing early from a tour.
Tour prices are based on land costs and do not include international airfare.
Once reservation fee is received, you are going to receive an official Voucher (Reservation form) confirming your pre-paid services and all reservations.
When the full package is pre-paid, you are going to receive a final Voucher confirming all pre-paid services and reservations as stated in the final offer (confirmation statement).
After sending in your deposit you will receive a Reservation form. This form must be signed and returned to Lejbl d.o.o. within 10 days of receipt in order to finalize your trip. The form enables us to secure reservation and any special requests you may have. Additionally, you will receive a Release of Liability form that also needs to be signed and returned to Lejbl d.o.o.
Guests who fail to provide a signed Release of Liability form prior to departure will not be allowed to join the trip and standard cancellation policy will apply.
Additionally, Lejbl d.o.o. reserves the right to decline or cancel a reservation should the individual’s health or behavior impede the welfare or enjoyment of other guests.
The cancellation policies outlined below take into consideration the costs Lejbl d.o.o. incurs long before travelers ever depart. Lejbl d.o.o. strictly adheres to the following cancellation policies.
Holiday price is defined as everything purchased from Lejbl d.o.o. as part of your tour, including upgrades and single supplement.
If a customer cancels a booking, Lejbl d.o.o. shall keep the following amounts from the full holiday package price:
Up to 75 days prior to the departure, 450 EUR of the holiday package price.
– 90 to 61 days prior to the departure, 900 EUR of the holiday package price.
– 60 to 31 days prior to the departure, 50% of the holiday package price.
– 30 to 0 days prior to the departure; 100% of the holiday package price.
The stated costs of cancellation shall also apply to changes of the departure date or the type of accommodation facility, i.e. the type of the room/apartment, as well as on other major changes. An eventual different scale from the stated one is included in a specific program to which it refers.
A 7% processing fee will be charged in conjunction with all refunds.
If canceling outside of 61 days prior to departure, the cancellation fee can be applied towards a future Lejbl d.o.o. reservation as a Travel Credit. This Travel Credit is non-transferrable, non-refundable and only valid for travel within one year of cancellation. Once a Travel Credit has been applied to a trip it is considered non-refundable.
IF A TRIP IS CANCELLED BY LABEL
Lejbl d.o.o. reserves the right to cancel or postpone any trip for force majeure or any other circumstances beyond its control. Lejbl d.o.o. also reserves the right to cancel any trip if sign up is inadequate and group size does not meet the 4 person minimum. In such cases, Lejbl d.o.o. will refund tour costs to participants but is not responsible for additional expenses incurred in preparation for the trip (e.g. non-refundable air tickets, visa fees, gear, insurance or medical expenses).
CHANGES FOR SCHEDULED TOURS INITIATED BY GUEST
Request to change tour date or a date for an existing reservation will be resolved based on availability. If this request is made inside of 61 days prior to departure a minimum 225 EUR late change fee will be applied. Additionally, the guest must pay any increase in the tour price and will not be refunded if the new tour price is less then the original tour. We accept only one date change per reservation.
It is your responsibility to ensure that you have adequate insurance cover for your arrangement and sports activities with us. We can accept no responsibility if you fail to take out adequate insurance in relation to our holiday arrangements.
We work closely with WorldNomads.com whose policies are specially designed for a mountain bike or hike tours. You can arrange your insurance cover directly with them by visiting worldnomads.com and then we ask that you send us your policy details.
You must provide us with details of your insurance cover (insurers and policy numbers) in case we need to contact them on your behalf prior departure for your holiday.
We regret that we can accept no responsibility whatsoever if you fail to provide these details.
The cover would typically include (but not be limited to) medical cancellations, delays, lost luggage, accidents, medical emergencies, theft, accidental loss, sporting accidents & injuries, etc.
Any payments to us should be covered under the cancellation clauses of your travel insurance depending on the date you actually take insurance. Please read all the terms and conditions carefully.
LIABILITY and COMPLAINTS
The client must communicate at the earliest opportunity, in writing, to Lejbl d.o.o. in the event of any loss, death, injury or illness caused by the negligent acts and/or omissions of Lejbl d.o.o. or any third party suppliers of any services that form part of The Contract. Lejbl d.o.o. limits its liability, where applicable, through any terms and conditions expressly incorporated in this Contract. The Participant must submit the complaint in writing to Lejbl d.o.o. no later than 30 days after the completion of the trip.
The itineraries presented on LABEL website are subject to modification and change by Lejbl d.o.o. at any time without notice. Every reasonable effort will be made to operate programs as planned, but alterations may still occur after final itineraries are sent.
Custom trips may require a higher deposit or full payment at the time of booking.
SHARING AND SINGLE SUPPLEMENTS
All of Lejbl d.o.o. group tour prices are based on double room occupancy. There is a single supplement fee for single travelers booking on group departures. Single travelers booking extensions are subject to single supplement fees. Private single occupancy rooms can be requested on group tours for an extra charge.
Lejbl d.o.o. shall not pay any additional refunds or discounts for missed our unused hotel rooms, meals, flights, internal transportation, entrance fees, activities or missed itinerary days due to no fault of Lejbl d.o.o., its agents or representatives. Additionally, no refunds or credits will be provided to The Participant in the event that The Participant’s participation in the tour is terminated due to The Participant’s own fault, negligence or breach of these Terms and Conditions.
SUPPLIER AND ACCEPTANCE OF RISK
Accommodation, transportation, activities, and excursions or other constituent elements of a Lejbl d.o.o. holidays will be arranged by Lejbl d.o.o. with suppliers local to the region where Lejbl d.o.o. holiday product operates, and these suppliers may themselves engage the services of local operators and/or subcontractors.
Lejbl d.o.o. will at all times endeavor to appoint reputable and competent local suppliers to comply with all the applicable laws and regulations concerning health and safety in the regions where Lejbl d.o.o.operates holidays.
The terms and conditions of all suppliers of Lejbl d.o.o. holidays components will be applicable to the tour component provided by such supplier and are expressly incorporated into these Terms and Conditions. These may limit and exclude the liability of the supplier. The liability of Lejbl d.o.o. will not exceed that of any supplier of any tour component. The components that make up each Lejbl d.o.o. holidays shall be regarded as having been satisfactorily performed and delivered solely in reference to the regulations and laws concerning health and safety in the applicable jurisdiction where a tour component is operated.
PHOTOGRAPHIC AND VIDEO RECORDS
Lejbl d.o.o. reserves the right to take photographs or video footage of any of its trips and to use such photographic or video material for promotional and/or commercial purposes.
Each guest must obtain a passport and any applicable visas for his or her tour prior to departure. If a guest is unable to obtain these travel documents, our standard cancellation policy will apply. Be sure that passports are valid for at least six months after the tour ends. Non-U.S. citizens will need to contact the embassy or consulate of their destination countries to ensure they meet specific entry requirements.
CONSUMER PROTECTION ACT
All payments to Lejbl d.o.o. are insured under the European Union package travel direction for consumer protection under the act for travel agencies tour operators.
These General Terms and Conditions are an integral part of the Contract that a customer concludes with LABEL, i.e. an authorized travel agency in which he/she booked travel organized by LABEL. Possible/anticipated deviations from these Conditions must be stated with the text of the tour program. By booking, the customer fully accepts the program and the conditions of the travel.
Lejbl d.o.o., 2019